Job Description

Wine Waiter

Key Responsibilities:

• Greet guests and assist them with selecting wines to complement their meals onboard the cruise ship
• Provide recommendations and suggestions on wine pairings based on guest preferences and menu offerings
• Ensure that all wine orders are accurately taken and delivered in a timely manner
• Maintain an extensive knowledge of our wine list and be able to answer any questions or concerns from guests
• Work closely with the sommelier to ensure proper wine inventory levels and assist with restocking as needed
• Maintain a clean and organized wine cellar and bar area
• Provide exceptional customer service and ensure guest satisfaction at all times
• Participate in wine training and educational sessions to continuously improve knowledge and skills
• Follow all company policies and procedures, including responsible alcohol service guidelines

Requirements:

• Minimum of 2 years of experience as a Wine Waiter in a high-end restaurant or luxury hotel
• Extensive knowledge of different types of wines, regions, and vintages
• Excellent communication and interpersonal skills
• Strong customer service skills and the ability to handle guest inquiries and concerns in a professional and courteous manner
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must be at least 21 years of age and hold a valid alcohol service certification
• Fluent in English, additional languages are a plus

Working Place: Miami, FL, United States

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